Datagram’s highly skilled and versatile support engineers are able to fully manage any hosting environment, regardless of size or complexity, and they’re available round the clock – 24 hours, 7 days a week. Our specialty is available in all areas – hardware customization, OS optimization, network design and implementation, database administration, web and application support, scripting and more.
Datagram provides full hardware, network and OS support for all dedicated hosting services. Hardware Support – Datagram provides a 100% guarantee on all of the hardware it supplies. Datagram will troubleshoot and replace any hardware that becomes defective, with absolutely no additional cost to the customer.
OS Support/Management
Since a stable and secure operating system is a prerequisite for any successful server-based infrastructure, full OS support and management is included with all dedicated hosted environments.
Network Support
Ensuring 100% network uptime and low latency comes standard with Datagram’s SLA guarantee. Datagram’s network engineers are constantly monitoring all incoming and outgoing connections to the Internet so that you don’t have to. In addition, since we consider ourselves to be the experts, we’re always available to design, configure and implement the best network topology to achieve maximum network throughput and security for your hosting environment.
Web/Application Support
We understand that each hosting environment has unique server requirements and support needs, but we also know that most web-based applications rely on industry standard web server applications and infrastructure. So whether you’re hosting a blog, an e-commerce website, an online marketing promotion, a gaming platform or a custom business application, Datagram’s system engineers are always available to provide support and consultation on your customized hosting solution and mission critical applications.
Database Administration
Creating a robust, secure and highly available database infrastructure is important for any server-based website or application housing critical data or information. Our team of DBAs (Database Administrators) can help you build and support your database application for full optimization and availability. Support includes database installation and configuration, database mirroring and monitoring, server clustering, database software patches and upgrades, maintenance and support.
